Help Environment
Product Explanation
How to assemble EKXBike electric bike?
Detailed EKXBike products assembly guide or manual was included in the e-bike package.
What is the recommended height for riding?
The recommended rider height is 5’3″-6’4″, Maximum weight capacity is 330 lbs.
Is the fat tire electric bike easy to ride?
YES. If you can ride a bicycle, you can probably ride our this fat tire ebike.
What is the range on a single charge?
It can help you ride 60-75 miles in pure e-bike mode and 90-120 miles in pedal assist mode. It depends on your weight and road conditions.
How fast can EKXBike electric bike go?
EKX X21 Max: 85km/h
EKX X21: 50km/h
EKX X20: 50km/h
EKX T1: 45km/h
What is the dimension of EKXBike models?
Unfolded Size: 68.5″*38.2″*25.6″ (174cm*97cm*65cm)
Package Size: 140*33*82CM | 55*32*13 In
What's The Difference Between X21 And X21 MAX?
3000W X21 Max is upgraded version of X21 2000W, higher speed, 85kmp vs 50kmp.
How long does it take to charge the fat tire ebike?
Our detachable batteries take about 8-10 hours to fully charge. Having an extra fully charged battery ready to keep the bike in constant service.
Will going through water or mud damage the ebike?
Although we recommend exercising extreme caution in wet conditions like rain and mud, the off-road electric bike is designed to be used in such environments.
How do I buy spare parts for my EKXBike electric bike?
Make your purchase in the E-Bike Parts category on our official website.
Shipping Help
Do you have overseas warehouses?
Yes, For some models, usually, EKXBike is available at warehouse in USA, UK, Europe and Canada.
How long will it take to ship?
Typically, your order will ship in 5 – 10 business days.
How long is the delivery time usually after shipped out?
If shipped our EKXBike overseas warehouse, delivery time is about 5-8 business days usually.If no stocks in warehouse, and shipped from EKXBike factory directly, delivery time is about 35-55 business days usually.
Do I have to pay taxes to US or Europe?
No, all of EKXBike products supplied DDP service, the price listed is including shipping and tax.